About us

We’ve come a long way since the early days, but giving top quality service and supplying the finest coffee has always stayed with us
Fcc Header Images About Us
Fcc Images The Beginning

In The Beginning…

Coffee has become part of our culture, part of our everyday lives. Ninety-five million cups are downed each day in the UK; there seems to be a café on every street corner. And with this, coffee drinkers have become more discerning. And demanding.

When Marcel and Toby founded The Fresh Coffee Company in 2013, they knew that business acumen and a love of coffee wasn’t enough. They needed a point of difference, an excellent range of coffee that was distinctive and relatively undiscovered, but that had the potential for mass appeal.

Fcc Images Italian Connection

The Italian Connection

So, the pair of them headed to Italy, for many, the true home of coffee. The choice and quality of coffee there was tremendous, overwhelming even. But then they came across Bristot.

Bristot is a company steeped in tradition, but always looking for fresh ideas and innovation. Its home is Belluno, a truly spectacular spot in Northern Italy, nestled at the foot of the Dolomites.

Further digging revealed that Bristot has a special place in the history of coffee making. Its founder, Domenico Bristot, had a hand in developing the first espresso machine. And the company has been creating coffees of timeless quality for nearly a century.

Fcc Images Building Business

Building A Business

Bristot’s take on coffee has certainly been good for our business. Since launch, we’ve attracted customers of all sizes: from independent coffee shops and cafés, to restaurants, specialist organic supermarkets, cinemas, hotels and high-end workplace dining companies. No matter who they are, everyone gets the care and attention they deserve.

We offer a rich, smooth, full-bodied service, keeping customers’ machines in tip-top condition, training the staff in the finer points of coffee making, giving them a choice of the most exquisite coffee beans and loose-leaf teas available.

Fcc Images Go West

Go West

Building on our success in London and the home counties, we’ve recently branched out to the South West of England. In September 2017, our colleague Murray moved to Exeter to launch this exciting new chapter for The Fresh Coffee Company.

We’re closely involved with SUNDAY-Collab, a beach/surf/art lifestyle brand with strong eco credentials, which is starting to make waves in Devon and Cornwall. Our reputation for great coffee and great service is growing week by week, helping our network to expand.

Quote, Unquote

There’s nothing like constructive feedback. It keeps us on our toes and reminds us that we need to aim high and work hard for success.

Here are a few words from some of our loyal customers.

Absolutely Delighted

  • Star
  • Star
  • Star
  • Star
  • Star

“The Fresh Coffee Company integrated into our business seamlessly, providing unrivalled support, training and ensuring we were simply the very best in our market.”

Carlos Mistry Managing Director - The Good Eating Company

Great Service

  • Star
  • Star
  • Star
  • Star
  • Star

“The Fresh Coffee Company have delivered on their reputation and promise, and over the last two years they have advised, supported and trained to a level beyond our expectation.”

Peter Marsh CEO, Planet Organic

Second to none

  • Star
  • Star
  • Star
  • Star
  • Star

“The level of attentiveness, service and especially training is second to none and is as consistent now we are at 22 venues across the UK as it was 4 years ago.”

Richard Linford Food & Beverage Manager, Everyman

Fantastic

  • Star
  • Star
  • Star
  • Star
  • Star

“The training and service offered by The Fresh Coffee Company has been excellent and now we are serving this coffee throughout all of our 50 restaurants.”

Jo Bargery Managing Director, Wildwood Restaurants

Excellent

  • Star
  • Star
  • Star
  • Star
  • Star

“All I can say is our customers love it, and my coffee sales have undoubtedly risen since they’ve been on board… thanks boys!”

Marc Cullender Owner - Cullenders, Reigate
CAN WE HELP TAKE YOUR COFFEE OFFER TO THE NEXT LEVEL?
Get in touch
Fcc Images Meet The Team

Meet the team...

We’re a tight-knit unit, brought together by our devotion to coffee. We’re not big on job titles, but everyone brings their particular skills to the party.

Marcel Ottoy is our technical guru. He knows his beans and how to get the best out of them.

Toby Richardson mainly looks after the sales and marketing side of things.

Murray James heads up our operations in the South-West of England.

Nathan Farmer takes care of FCC operations and engineering across the UK.

Jon Townsend is in charge of our quality control, training and development.

Connor Woods gets our coffee to customers promptly and in perfect condition.

Natalie Richardson holds the FCC fort, overseeing everything office and financial.