About us

We’ve come a long way since the early days, but serving up the finest coffee and helping everyone get the best out of it has always stayed with us
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Fcc Images The Beginning

In The Beginning…

Coffee has become part of our culture, part of our everyday lives. Ninety-five million cups are downed each day in the UK; there seems to be a café on every street corner. And with this, coffee drinkers have become more discerning.

When Marcel and Toby founded The Fresh Coffee Company in 2013, they knew that business acumen and a love of coffee wasn’t enough. They needed a point of difference, an excellent range of coffee that was distinctive, relatively undiscovered, and had all the right environmental credentials and ethics that they believed in.

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The Italian Connection

So, the pair of them headed to Italy, for many, the true home of coffee. The choice and quality of coffee there was tremendous, overwhelming even. But then they came across Bristot.

Bristot is a company steeped in tradition, but always looking for fresh ideas and innovation. Its home is Belluno, a truly spectacular spot in Northern Italy, nestled at the foot of the Dolomites.

Further digging revealed that Bristot has a special place in the history of coffee making. Its founder, Domenico Bristot, had a hand in developing the first espresso machine. And the company has been creating coffees of timeless quality for a century.....2019 was their centenary year!

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Building A Business

Bristot’s take on coffee has certainly been good for our business. Since launch, we’ve attracted customers of all types: from consumers enjoying coffee at home to independent coffee shops and cafés, restaurants, specialist organic supermarkets, cinemas, hotels and high-end workplace dining companies. No matter who they are, everyone gets the same care and attention they deserve.

We offer an all-round rich, smooth, full-bodied service, from keeping your machine in tip-top condition, to offering support and training in the finer points of coffee making, we offer a choice of the most exquisite coffee beans, whole-leaf teas and so much more.

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Go West

Building on our success in London and the home counties, in 2017 we branched out to the South West of England. Our colleague Murray moved to Exeter to launch this exciting new chapter for The Fresh Coffee Company.

We’re closely involved with SUNDAY-Collab, a beach/surf/art lifestyle brand with strong eco credentials, and is now making waves in Devon and Cornwall. Our reputation for great coffee and great service has grown month by month, helping our network to expand.

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There’s nothing like constructive feedback. It keeps us on our toes and reminds us that we need to aim high and work hard for success.

Here are a few words from some of our loyal wholesale customers.

Unrivalled support

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“The Fresh Coffee Company integrated into our business seamlessly, providing unrivalled support, training and ensuring we were simply the very best in our market.”

Carlos Mistry Managing Director - The Good Eating Company

Delivered on their reputation

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“The Fresh Coffee Company have delivered on their reputation and promise, and over the last two years they have advised, supported and trained to a level beyond our expectation.”

Peter Marsh CEO, Planet Organic

Second to none

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“The level of attentiveness, service and especially training is second to none and is as consistent now we are at 35 venues across the UK as it was 7 years ago.”

Richard Linford Food & Beverage Manager, Everyman Cinema

Excellent

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“The training and service offered by The Fresh Coffee Company has been excellent and now we are serving this coffee throughout all of our 50 restaurants.”

Jo Bargery Managing Director, Wildwood Restaurants

sales increased beyond expectation

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“All I can say is our customers loved it at Cullenders, and my coffee sales increased beyond expectation once they were on board… it's a no-brainer to have them back when I open my new site Cullenders Parkside!”

Marc Cullender Owner - Cullenders Parkside, Reigate
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Fcc Images Meet The Team

Meet the team...

We’re a tight-knit unit, brought together by our devotion to coffee. We’re not big on job titles, but everyone brings their particular skills to the party.

Marcel Ottoy is our technical guru. He knows his beans and how to get the best out of them.

Toby Richardson mainly looks after the sales and marketing side of things.

Murray James heads up our operations in the South West of England.

Nathan Farmer takes care of FCC operations and engineering across the UK.

Jon Townsend is in charge of our quality control, training and development.

Natalie Richardson holds the FCC fort, overseeing everything office and financial.